Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@lunaviastore.com before sending any items back.
Returns must be sent to:
3972 Cross Street
48601, Michigan
United States
Items sent back to us without first requesting and receiving approval for a return will not be accepted.
Return Shipping Costs
The cost of return shipping depends on the reason for the return:
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or you receive the wrong item, please contact us as soon as possible at hello@lunaviastore.com, preferably within 30 days of receiving your order.
If the issue is confirmed to be our responsibility, Lunavia will cover the return shipping costs. We will provide you with a prepaid return shipping label and instructions on how and where to send the item.
Once we receive the returned item, we will inspect it and, where applicable, offer a replacement or refund.
Change of Mind or Unwanted Items
If you wish to return an item because you changed your mind, ordered the wrong item, no longer want the product, or are otherwise dissatisfied with your purchase for reasons unrelated to a defect or mistake on our part, the return shipping costs are the responsibility of the customer.
In these cases, we will provide you with the return instructions and return address, but you will need to arrange and pay for the return shipping yourself.
The original shipping costs, if any, are non-refundable unless the return is due to an error on our part or the item is defective or damaged.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include your order number and, where applicable, clear photographs showing the defect, damage, or incorrect item.
If the issue is confirmed to be our responsibility, we will provide a prepaid return shipping label at no cost to you.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and certain personal care goods.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure whether your item is eligible for a return, please contact us at hello@lunaviastore.com before sending it back.
Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have, provided it is eligible for return, and then place a separate order for the new item.
If you received a defective, damaged, or incorrect item, please contact us before placing a new order so that we can assist you with the appropriate solution.
European Union – 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, without having to provide a reason, in accordance with applicable consumer protection laws.
To exercise this right, you must contact us at hello@lunaviastore.com within the applicable 14-day period.
Returned items must be in the same condition that you received them, with reasonable handling permitted to inspect and establish the nature, characteristics, and functioning of the goods.
For returns made under the EU 14-day cooling-off right because of a change of mind, the customer is responsible for the direct cost of returning the goods, unless otherwise required by applicable law or agreed by us.
If the goods are defective, damaged, or incorrect, Lunavia will cover the return shipping costs.
Refunds for valid EU cancellations will be processed in accordance with applicable EU consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After the refund has been issued, your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@lunaviastore.com.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us at: